At Palkash Neurocare, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website, book appointments, use our services, or interact with our team.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Full Name
Contact details (phone number, email address)
Date of birth
Gender
Postal address
b) Medical Information
Health history
Diagnosis and clinical notes
Test results and reports
Medications and treatment plans
Health insurance or third-party provider details (if applicable)
c) Digital Information
IP address and device type
Website usage data (e.g., pages visited, time spent)
Cookies (see Section 6)
2. How We Use Your Information
We use the collected information for the following purposes:
To provide accurate diagnosis and healthcare services
To schedule and manage appointments or follow-ups
To maintain and update your medical records
To communicate with you regarding your care
To improve our website and user experience
To comply with legal and regulatory obligations
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties.
However, we may share data:
With our in-house medical staff for treatment coordination
With diagnostic partners or labs (only with your consent)
With authorized third parties for insurance processing
When required by law, legal process, or government request
4. How We Protect Your Information
We take strict security measures to safeguard your data, including:
Secure server infrastructure
Encrypted medical data storage
Limited access controls and user authentication
Regular system audits and software updates
Despite these efforts, no digital platform is 100% immune to threats. We recommend you take precautions when sharing sensitive information online.
5. Your Rights and Choices
As a patient or user, you have the right to:
Access, update, or request deletion of your personal data
Withdraw consent for non-essential communications
Request a copy of your health records
File a concern or complaint regarding data usage
To make such requests, please contact us using the information in Section 10 below.
6. Cookies & Website Analytics
Our website may use cookies and third-party analytics tools (like Google Analytics) to enhance user experience.
Cookies help us:
Remember your preferences
Monitor traffic and improve site performance
You can manage cookie preferences through your browser settings. By continuing to use our site, you consent to our use of cookies.
7. Children’s Privacy
We do not knowingly collect personal information from children under 16 without verified parental consent. If we learn we have done so inadvertently, we will promptly delete the data.
8. External Links
Our website may contain links to third-party websites (e.g., lab partners or health resources). We are not responsible for their privacy practices. Please review their policies before interacting with those sites.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is used, please contact us:
🧠 MALAD CENTRE
Palkash Advanced Neurocare
Shop No. 1, Vishal Complex,
Near Old Lifeline Hospital, Narsing Lane,
Off S. V. Road, Malad (West), Mumbai – 400 064
📞 022 2861 9900 / 99879 30840
🕒 Call between 8:00 AM to 5:00 PM
🧠 GOREGAON CENTRE
201/202, B Wing, Shreedham Classic,
Beside St. John Universal High School,
S. V. Road, Goregaon (West), Mumbai – 400 104
📞 93261 92819
🕒 Call between 10:00 AM to 6:00 PM